White-label ORM for agencies that protect a client's reputation.
Review generation, reply management, profile clean-up and monitoring for your clients, under your brand.
In short
White-label online reputation management is the review and profile work MMC carries out for your client while you present it as your own: asking happy customers for reviews, drafting replies, cleaning up profiles and monitoring what people say. It suits clients whose search results and ratings shape enquiries.
- Review work in your name. We ask, reply and monitor on your behalf.
- Replies drafted in the client's voice. You approve, or we post to your rules.
- No bought reviews. Only genuine customers are asked.
Read the full guide
Monday Marketing Company (MMC) delivers ORM and reputation management for agencies and works behind your brand. You own the client relationship; we do the work.
What reputation work can and cannot do
We do not fake reviews or buy them. We help real customers leave honest reviews, answer all feedback professionally and correct inaccurate profile information.
Our direct page is online reputation management. It pairs with white-label SEO for search results and Google Business Profile work.
What we handle in white-label ORM.
Reviews, replies and profiles.
- Review request flows. Ways to ask customers after a good experience.
- Reply management. Drafts for every review, good and bad.
- Profile clean-up. Correct names, hours, links and categories.
- Monitoring. Alerts for new reviews and mentions.
- Search result review. What appears when people search the brand.
- Monthly reputation report. Ratings and themes in your format.
Why agencies hand their reputation work to MMC
A delivery partner that behaves like part of your team.
- Honest reviews only. No fake reviews, ever.
- Approval built in. You approve replies on sensitive cases.
- Under your brand. Deliverables and reports can carry your name and format. You decide what the client sees.
- NDA first. We sign an NDA before we see client details, and we do not approach your clients.
What people see Your name, searched
"Helpful team, slow to reply."
"Phone number no longer works."
Two things to fixAsk for reviews Real customers, at the right moment
WhatsAppThanks for choosing us. Would you share how it went? It takes a minute.
Happy to.
Sent after deliveryReply to every review Drafted in your voice, approved by you
Draft reply
ApproveKeep the facts right One truth across every listing
- Opening hoursUpdated
- Phone numberUpdated
- PhotosUpdated
- Common questionsAnswered
Watch and report Rating, speed and themes
Rating trend
Themes
Friendly teamSlow repliesPricingThe work, shown
What we actually do to protect a client's reputation.
- 01
Audit what customers see first.
We read the search result, rating and recent reviews the way a buyer does, and write up the gaps for you.
- 02
Ask genuine customers at the right moment.
A short request goes after the order or visit, in your client's voice, so the reviews you earn are real.
- 03
Draft replies for you to approve.
Replies are written in the brand voice, and a person on your side approves or we follow your rules.
- 04
Keep profile facts correct.
Hours, phone, photos and answers are checked on a routine, so the profile matches the business.
- 05
Report themes, not just a rating.
A monthly view of rating trend, response time and review themes, ready to forward with your logo on it.
Where it leaks
Five ways white-label reputation work goes wrong for agencies.
- 1
Review requests
Asking every customer at the wrong time.
Requests sent too early or too late get ignored, or invite complaints instead of praise.
How we run it. We time requests around the order or visit, ask only genuine customers and keep the wording in your client's voice.
- 2
Reply management
Posting slow or copy-paste replies.
A generic reply to an angry review makes it worse, and everyone reads it.
How we run it. We draft each reply for the specific complaint, in the brand voice, for your approval or under your rules.
- 3
Profile accuracy
Letting profile facts go stale.
Wrong hours or an old phone number turn a good review into a lost customer.
How we run it. Hours, contact details, photos and answers are checked on a routine and corrected the same week.
- 4
Monitoring
Seeing a bad review days late.
Without an owner, a one-star review sits unanswered for the next buyer to read.
How we run it. Monitoring runs across the platforms in scope, with alerts to a named person and a drafted reply ready.
- 5
Honest scope
Promising to remove a bad review.
Platforms decide, not agencies. A promise you cannot keep costs you the client.
How we run it. We say what can and cannot be done, flag reviews that break platform rules, and focus on earning better ones.
How onboarding runs
How we onboard you for reputation work, step by step.
Stage 1
NDA and reputation audit
We sign the NDA, audit a client's search result, profiles and reviews, and write the scope.
You get: An audit and a scope for the first client.
Stage 2
Pilot with one client
Requests, replies and profile fixes run for a month, with a first report.
You get: A pilot report to judge us on.
Stage 3
Write the SOPs
Request wording, reply tone, approval route and escalation rules are written once.
You get: A reputation playbook in your name.
Stage 4
Scale across clients
More clients join the same routine, with monitoring and a single report format.
You get: A reputation service you can sell to any local client.
Timing depends on scope. We agree it with you before work starts.
White-label ORM and reputation management for agencies that sell more than they can staff.
A good fit
You are an agency, studio or consultancy that sells ORM and reputation management but does not want to hire and manage the team for it.
It suits digital agencies, web studios, consultancies, freelancers and in-house marketing teams.
Not a fit
You want us to pitch or contact your client under our own name.
That is our direct service. We will point you to the right page and talk through it.
Common questions
Questions about white-label ORM and reputation management.
Can you remove a bad review?
Only when it breaks the platform's rules. We can flag it, but the platform decides.
Do you buy or write reviews?
No. We help real customers leave honest reviews.
Which platforms do you cover?
Google, common marketplaces and industry sites, agreed per client.
How quickly are replies posted?
On a schedule agreed in scope, with sensitive cases escalated to you.
Will my client know MMC is involved?
Only if you choose to tell them. We sign an NDA, work under your brand, send deliverables in your format and do not contact your clients unless you ask us to.
How do we get started with white-label ORM and reputation management?
Share the client's profile links. After the NDA we send an audit of ratings, replies and profile accuracy.
Add ORM and reputation management without adding headcount.
On a call, with a senior strategist. We scope your first ORM and reputation management client and agree how we work behind you.
Ready when you are
Add ORM and reputation management without adding headcount.
On a call, with a senior strategist. We scope your first ORM and reputation management client and agree how we work behind you.
