Online reputation management that earns trust.
Genuine reviews, thoughtful replies and accurate profiles, so the picture a buyer, parent or student finds before they contact you is a fair one.
In short
Online reputation management is the work of making sure the ratings, reviews and profiles people find about you are accurate, current and a fair picture of your business. MMC does this for education, B2B and D2C brands: it audits what people see, asks real customers for honest reviews, replies to every review and reports what changes.
- Audit first. What people see, before we change it.
- Genuine reviews. Real customers, every review answered.
- Reported monthly. Rating, speed and themes.
Read the full guide
Monday Marketing Company (MMC) manages reputation for education brands, B2B companies and D2C brands, with a focus on genuine reviews and honest replies.
What reputation work includes.
Six routines that make what people find about you accurate and trustworthy.
- Reputation audit. A look at reviews, search results and listings the way a new customer or family sees them.
- Earning real reviews. Simple, honest ways to ask happy customers, parents and clients to share their experience.
- Review replies. Timely, polite and specific replies to positive and negative reviews alike.
- Profile accuracy. Business profiles and listings kept correct, complete and consistent.
- Search results care. Helpful content that deserves to appear when your name is searched.
- Monitoring and reports. Regular reports on new reviews, themes and issues that need action.
Why brands choose MMC for this
Trust decides many purchases and admissions before anyone speaks to you.
- Honest methods only. We help you earn real reviews and never fake them.
- Fast response routines. Replies and escalations follow a clear process, so problems are seen early.
- Linked to SEO. Reputation work supports local and brand search at the same time.
- Built for each audience. D2C brands, B2B firms and schools or colleges face different review worlds.
What people see Your name, searched
"Helpful team, slow to reply."
"Phone number no longer works."
Two things to fixAsk for reviews Real customers, at the right moment
WhatsAppThanks for choosing us. Would you share how it went? It takes a minute.
Happy to.
Sent after deliveryReply to every review Drafted in your voice, approved by you
Draft reply
ApproveKeep the facts right One truth across every listing
- Opening hoursUpdated
- Phone numberUpdated
- PhotosUpdated
- Common questionsAnswered
Watch and report Rating, speed and themes
Rating trend
Themes
Friendly teamSlow repliesPricingThe work, shown
How we keep what people find about you fair.
- 01
Audit what people see when they search you.
Ratings, reviews, profiles and search results, laid out the way a buyer sees them.
- 02
Ask real customers for honest reviews.
A short request after the order or visit, sent within each platform's rules.
- 03
Reply to every review in your voice.
We draft the reply and you approve it. Real problems go to your team to fix.
- 04
Correct hours, numbers and profile gaps.
One accurate set of facts across every listing, with current photos and answers.
- 05
Watch ratings and report the themes monthly.
Rating, volume, response time and what people keep saying, so problems surface early.
Where it leaks
Five ways reputation goes wrong.
- 1
Reputation audit
Not knowing what people find when they search your name.
Most people look you up before they enquire. If you have never checked what shows up, you are guessing at the first impression.
How we run it. We audit your ratings, reviews, profiles and search results across Google, review sites and social, and show you what a prospective customer sees.
- 2
Review generation
Hoping happy customers will leave reviews on their own.
Unhappy customers are more likely to post unprompted, so a few loud complaints can outweigh many quiet, satisfied customers.
How we run it. We set up simple, honest ways to ask genuine customers, parents and students for a review at the right moment, within each platform's rules.
- 3
Response management
Leaving reviews unanswered, or answering defensively.
A reply is read by everyone who reads the review. A calm, specific answer shows how you treat people when something goes wrong.
How we run it. We draft and manage replies to positive and negative reviews in your voice, and pass genuine problems to your team to resolve.
- 4
Profile and listing management
Old hours, wrong phone numbers and half-filled profiles.
Out-of-date or inconsistent information across listings makes a business look careless, and sends people to the wrong place.
How we run it. We keep your profiles and listings accurate and consistent, with current photos, contact details and answers to common questions.
- 5
Monitoring and reporting
Finding out about a problem weeks after it started.
Reputation changes gradually, then suddenly. Without regular reporting, a fall in rating or a new theme of complaints goes unnoticed.
How we run it. We monitor ratings and reviews and report monthly on rating, review volume, response time and the themes behind what people say.
Selected work
A few of the brands we work with.
A college: a website and lead capture for families who read reviews first.See the work
Education tours: a site and enquiry path for a choice parents research.See the work
Cab service: a website and lead capture where ratings shape the choice.See the work
A few more. Hover or tap a logo.
What we read
- Average rating
- How you look across Google and review sites.
- Review volume and recency
- Whether the reviews are plentiful and recent.
- Response time
- How quickly and how well reviews are answered.
- Themes in feedback
- What people keep praising, and what they keep raising.
The numbers a prospective customer reads, whether or not you do.
Your first 90 days
How we manage reputation, week to week.
Days 1 to 30
See what they see
We audit ratings, reviews, profiles and search results across the places buyers look.
You get: A clear picture of your reputation today.
Days 31 to 60
Earn and answer reviews
We help you ask real customers, parents and students for honest reviews, and draft replies.
You get: More genuine reviews and calm replies.
Days 31 to 60
Correct the facts
Hours, phone numbers, photos and answers are made consistent across every profile.
You get: One accurate set of facts.
Days 61 to 90
Monitor and report
Ratings and reviews are watched, and a monthly report covers volume, response time and themes.
You get: A fair picture that stays current.
The days show the order of the work, not a promise of results. What we find in your account decides how long each part takes.
Reputation work for brands where trust decides.
A good fit
Buyers, parents or students check your reviews before they contact you.
Colleges and schools lose enquiries to doubtful ratings, and B2B and D2C brands gain from a picture that matches reality. For colleges, see college admission marketing and education marketing.
Not a fit
You want bad reviews removed or good ones bought.
We never create or buy reviews, and genuine reviews stay.
Common questions
Questions about online reputation management.
What is online reputation management?
Online reputation management is the work of making sure the ratings, reviews and profiles people find about you are accurate, current and a fair picture of your business.
How does online reputation management work with MMC?
We audit what people see, help you ask real customers, parents and students for honest reviews, reply to every review, keep profiles accurate and report on what changes.
What does online reputation management cost?
A monthly scope, agreed after a call. It is written down so you can see what each month covers. We do not publish a price list, because the right scope depends on your site, your market and how much you want done.
Do you guarantee results?
No. We cannot promise to remove reviews or lift a rating, and genuine reviews stay. We commit to honest replies, real review requests and clear reporting. We never write or buy reviews.
Who is online reputation management for?
Education brands, B2B companies and D2C brands whose buyers check reviews first. The work is set up differently for each: D2C on product and delivery reviews, B2B on the profiles and results buyers check, education on the reviews families read before they enquire.
What do you need from us?
Access to your review and business profiles, your customer or student contact process, and a person who can approve replies.
See what people find when they search your name.
On a call, with a senior strategist. We look at your ratings and profiles together.
Run the numbers, read the method
Tools and guides behind the numbers.
GuideReady when you are
See what people find when they search your name.
On a call, with a senior strategist. We look at your ratings and profiles together.
